Refunds
Refund policy.
Templates are digital goods delivered instantly, so a sale is final once the template has been delivered — with two exceptions we are glad to fix.
Last updated
When we refund
- Duplicate purchase. You bought the same template twice by mistake. We refund the second purchase in full.
- Broken file or link. The download does not open, or the Canva link does not work, and the seller cannot put it right within a few days. We refund in full.
A refund is for the whole amount you paid, and the access link for that purchase stops working when it is issued.
When we do not
- You changed your mind, or bought the wrong style. Previews and the format are on every listing for exactly this reason — ask before you buy if you are unsure.
- The template needs a Canva Pro feature, a font or an app the listing said it needs.
- You did not have the software the listing names.
How to ask
Message us on WhatsApp or write to hello@korvastudio.com with the email address you bought with and, for a broken file, what happens when you open it. We reply within two working days.
How long it takes
Refunds go back to the payment method you used, through Stripe. Card refunds usually show within five to ten working days. FPX refunds are slower — Stripe says up to fourteen days, and occasionally longer, depending on your bank.
A note on sellers
Templates are sold by their sellers, with Korva Shop as the marketplace. This policy applies to every seller on the shop, and a refund includes Korva’s own share of the sale.